岗位实践
客服
分享
- 针对不同岗位角色提供的系统性的功能讲解&串联，下方主要提供的是面向【客服】的赛狐功能串联讲解，您可以按需学习
- 蓝字支持用户直接点击跳转到对应功能的帮助文档页面
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工具分类 |
系统功能及入口 |
功能简介 |
详细教程 |
|---|---|---|---|
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售后管理工具 |
客服-买家消息 |
高效处理所有店铺的买家消息，避免超时影响绩效 |
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客服-邮件设置 |
对邮件分门别类管理，处理更有针对性 |
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客服-邮件规则 |
根据各种场景需要，制定售后邮件的发送规则，自动触发，提高效率 |
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客服-Review |
自动记录产品的review增减，及时处理产品的差评 |
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客服-Feedback |
自动同步产品1-3星feedback差评，快速处理 |
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客服-请求规则 |
根据不同订单，制定request a review自动请求规则，自动触发，提高效率 |
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客服-VAT发票 |
支持自动上传、手动上传、批量上传发票，规避发票缺陷率 |
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客服-店铺绩效 |
统一管理所有店铺的绩效情况，快速发现异常 |
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